Frequently Asked Questions
Everything you need to know about protecting your home and family with Kidde safety solutions.
How often should I replace my smoke and carbon monoxide alarms?
Most smoke alarms should be replaced every 10 years, and carbon monoxide alarms should be replaced every 7 to 10 years depending on the model. Check the 'replace by' date printed on the side of your device.
What is the shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy for safety products?
We offer a 30-day return policy for unused items in their original packaging. For safety reasons, we cannot accept returns on products that have been installed or activated unless they are found to be defective under warranty.
Do Kidde products come with a warranty?
Yes, all Kidde products come with a limited manufacturer's warranty ranging from 5 to 10 years depending on the specific model. This covers defects in material and workmanship under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know which fire extinguisher is right for my home?
We recommend an ABC-rated extinguisher for general home use, as it is effective against wood, paper, flammable liquids, and electrical fires. Specific models are available for kitchens and garages.